You can seek the help of customer assistance by making contact through the Habbo Help Tool and selecting the 'I'm a Parent' option. We endeavour to answer all enquiries within 48 hours.

Habbo Hotel is moderated 24 hours a day, 7 days a week, by a team of highly trained; police vetted Customer Assistants and Safety Moderators. Teenagers can gain help from staff at any time via a clearly marked button which is accessible at all times they are in the Hotel. We also monitor chat without warning and report questionable behavior to the police.

In addition, Habbo employs filtering techniques which hide offensive chat and filters out inappropriate Habbo names, guest room names and swearing from items which bear player-created messages. At Habbo we take safety very seriously and are committed to educating teenagers on the best ways to stay safe on the Internet.

Teenagers are able to register an account, check in to Habbo Hotel and play for free. Habbo charge a small fee for certain premium elements of the game such as virtual furniture, mini-game tickets and Habbo Club subscription which gives the teenager access to additional features.

These 'extras' are paid for with the Hotel's currency, Habbo Credits, which is purchased via a number of secure methods such as the home telephone or a mobile text message. All our payment systems have limits to prevent overspending and we make it very clear that players should ask permission before using them.

We do NOT operate automatic 'dialers' - the only way a charge can appear on your telephone bill is if someone in your house has picked up your phone and dialed the Habbo Credits line.

Habbo is a virtual Hotel where teenagers socialise with each other using personalised avatars. The virtual Hotel features 'public' rooms created by Habbo where all players can chat and private 'guest' rooms created by players. Teenagers are able to furnish their Habbo guest rooms with items of virtual furniture and may choose to adopt and look after a virtual pet. Habbo also features a number of mini-games within the Hotel setting. The Hotel is a vibrant community which regularly hosts events ranging from celebrity visits to creative games and online safety initiatives.