It’s not fair to get banned for asking for help!
What do I do about Habbos that are bothering me?
Why did I get banned for using the ‘Call for Help’?
How do I send a Call For Help?

It's not fair to get banned for asking for help!

We agree. You will never get banned you for asking for help as long as you follow the proper procedures when asking for help. We only ban Habbos who ignore our procedures about how to ask for help. Remember, it must be a real emergency!

What do I do about Habbos that are bothering me?

All Habbos have the power to block someone's chat. The IGNORE button is easy to use! Just click on the Habbo person and then click on the IGNORE button.

You don?t need to report every single thing, especially things that YOU can control. In fact, reporting every little thing keeps the Moderators from getting to real emergency calls.

Here is what should NOT be reported in the Call for Help. You will be banned for 2 hours for choosing the EMERGENCY category for any of the following problems:

  • Flooding (use the IGNORE tool)
  • Casino/Trade Scamming (use the Help Tool to report scams, and don't give your furni away)
  • Credit/Coin problems, asking how to become a Habbo Guide, how to get Habbo Club or how to purchase coins can be answered by the options on the Call for Help Tool. IF they cannot, please use the Help Tool and wait for Player Support to contact you
  • Technical problems (use the Tech Problems route in the Help Tool or read the FAQs)
  • Personal problems
  • Questions about the game such as How do I dance? (please read the Help and Safety section of the website)
  • Asking questions about Habbo staff, quests, or competitions (read the front page of the site please)
  • Asking for free furniture



Why did I get banned for using the Call for Help?

We only ban Habbos who abuse the Call for Help by choosing the category Emergency when the question is not really an emergency at all. There are many ways to get help in Habbo hotel but only one way to get EMERGENCY help. You must have a problem that is a real emergency.

Here are some examples of what we consider a REAL EMERGENCY:

  • Someone saying something that scares you
  • Someone using extremely graphic or bad language
  • Someone using hate speech about you or another Habbo (racism is not tolerated in the hotel)
  • Someone threatening to hurt you offline or in real life
  • Someone threatening to steal your account
  • Someone acting out rape or extreme violence in the Hotel
  • Someone asking you very personal information such as email, pics, webcam, AIM, etc.
  • Witnessing dangerous behavior in the hotel (personal information sharing, arranging meetings offline, or the like)



How do I send a Call For Help?

Habbos may call for help in any room by clicking the BLUE QUESTION MARK. A shiny, helpful Pop-Up will appear with instructions, showing you exactly how to get help for your question.